HARM REDUCTION SHOULD GUIDE REGULATIONS IN PUBLIC HEALTHCARE

 

    … Kenya hosts the third harm reduction exchange as the focus centres on tobacco harm reduction initiatives

 

Nairobi, 19th October 2023… Stakeholders in the health sector have been challenged to consider harm reduction as a key guide in driving public health strategies in Africa. 

 

Harm reduction refers to interventions aimed at reducing the negative effects of health behaviours without necessarily extinguishing the problematic health behaviours entirely or permanently. 

Speaking during the third annual Harm Reduction Exchange themed: ‘Amplifying the voice of Harm Reduction advocacy across Africa’, the president of theAfrican Medical Association and the Association of Medical Councils of AfricaDr. Kgosi Letlape challenged African governments to adopt harm reduction approaches when regulating public health challenges. 

Harm reduction, he said, is a more transformative strategy than prohibition-based policies and is better than simply advocating for complete abstinence. Harm reduction is a better approach to reducing tobacco-related death and disease. 

 

“Harm reduction is a practical and transformative approach that incorporates community-driven public health strategies including prevention, risk reduction, and health promotion to empower people who use drugs and their families with the choice to live healthy and self-directed,” Dr. Kgosi said. 

 

"We hope that our lobbying efforts will spark renewed conversations on tobacco harm reduction among all stakeholders, including regulators and policymakers, which could lead to effective regulation and access to noncombustible product alternatives for adult smokers who are unable or uninterested in quitting."

 

Across the world, harm reduction strategies have been deployed in public health as a pragmatic and compassionate approach to address various issues, particularly in the context of substance use and other risky behaviors. Some of these strategies include Needle Exchange Programs, supervised injection sites, condom distribution, PrEP (Pre-Exposure Prophylaxis), Nicotine Replacement Therapy (NRT), Vaping and E-Cigarettes, and supervised consumption of medications. 

 

“Organizations that practice harm reduction incorporate a spectrum of strategies that meet people where they are on their own terms and may serve as a pathway to additional health and social services, including additional prevention, treatment, and recovery services,” Dr. Vivianne Manyeki said. 

 

On her part, Integra Africa Principal Dr. Tendai Mhizha emphasized the role that journalists and media houses should play in handling misinformation and disinformation in tobacco harm reduction discussions. 

 

“The media play a critical role in accelerating the progress towards full uptake of harm reduction strategies in all spheres of health across the continent. With the advent of technology, we find that misinformation and disinformation are becoming increasingly prevalent with the democratization of the information space. Moving forward, there is a need to ensure that stakeholders are well informed with current and relevant information about the science,the changes that occur and how we can advance towards a smoke-free world,” Dr. Tendai said. 

 

Raising awareness for tobacco harm reduction (THR) as a public health strategy encourages adult smokers who are unable or uninterested in quitting tobacco altogether to migrate to noncombustible product alternatives. THR has the potential to bring about one of the greatest public health achievements of our time,” said Dr. Tendai.

“Harm reduction is the better path forward. With harm reduction, regulators provide adult smokers with information, choice and support to expand the off-ramp from smoking – while also continuing to drive down underage use. Providing adult smokers with less harmful alternatives to cigarettes is a powerful step in achieving this goal,” Public Health Specialist and Secretary General of Harm Reduction Society in Kenya, Dr. Michael Kariuki said. 

Several African countries have already implemented THR policies and programs. For example, South Africa has legalized the sale of e-cigarettes and heated tobacco products. Kenya has also taken steps to regulate THR products and is considering legalizing e-cigarettes.

 

The harmonization of public healthcare regulation of THR products in Africa would be a positive step towards reducing the harms associated with tobacco use. It would also signal that African governments are committed to public health and protecting their citizens from the dangers of tobacco smoke.

About Harm Reduction

Harm Reduction refers to policies, programmes and practices designed to minimise negative health, social and legal impacts associated with various human behaviours using harmful products. Harm reduction is used to decrease the negative consequences of drug use and other elements, recognising that those unable or unwilling to stop can still make positive changes to protect themselves and others.

Harm reduction is most commonly applied to approaches that reduce adverse consequences of drug use. Harm reduction programmes now operate across various services and in different regions of the world. As of 2020, 86 countries had one or more programmes using a harm reduction approach to substance use.  Visit  https://harmreductionexchange.com/…

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Over 1,300 Empowered Women Food Vendors in Tanga Region Celebrate the Success of the Mwanamke Shujaa Campaign, Courtesy of Coca-Cola Kwanza Ltd, in Collaboration with Oryx Gas and ISW

Minister for Health and Tanga Urban Legislator, Hon. Ummy Mwalimu (second from the right), and Coca-Cola Kwanza Managing Director, Unguu Sulay (third from the left), pose for a photograph with some of the 311 women food vendors, 'mama lishe,' beneficiaries of Coca-Cola's Mwanamke Shujaa economic inclusion program, shortly after they were provided with working tools at a function held in Tanga on Sunday. Each woman received a 15kg gas cylinder, a two-plate gas cooker, an apron, a cooking table, and a crate of soda. At least 6,700 entrepreneurs have benefited from the program over the last three years.

Some beneficiaries of Coca-Cola's Mwanamke Shujaa economic inclusion program attending the handover ceremony of working tools facilitated by Coca-Cola in collaboration with Oryx Gas Tanzania, the Institute of Social Work, Korogwe FM, and TK FM. At least 6,700 entrepreneurs have benefited from the program over the last three years.

Over 1,300 empowered food vendors in Tanga Region celebrate the success of the Mwanamke Shujaa campaign, courtesy of Coca-Cola Kwanza, Oryx Gas, and the Institute of Social Work. Pictures show 311 women receiving working tools consisting of LPG cylinders, gas stoves, tables, aprons, and crates of soda.

Over 1,300 Empowered Women Food Vendors in Tanga Region Celebrate the Success of the Mwanamke Shujaa Campaign, Courtesy of Coca-Cola Kwanza Ltd, in Collaboration with Oryx Gas and ISW.

Coca-Cola Kwanza Ltd, a subsidiary of Coca-Cola Beverages Africa (CCBA), in collaboration with Oryx Gas Tanzania, the Institute of Social Work (ISW), Korogwe FM, and TK FM Radio, has once again demonstrated its commitment to community empowerment through the successful support of 311 women food vendors in Tanga city.

This marks a cumulative total of 1395 women vendors empowered in the Tanga region, an initiative under the Mwanamke Shujaa campaign.

The beneficiaries have received essential business support, including cooking equipment, clothing items, and skill-enhancing workshops focusing on bookkeeping, customer care, stress management, and capital growth.

The handover ceremony, held at the Usagara Secondary School grounds, was graced by Hon. Ummy Mwalimu, Minister of health and member of parliament for the Tanga constituency.

Each woman received a 15kg gas cylinder, a two-plate gas cooker, an apron, a cooking table, and a crate of soda. This year, the Mwanamke Shujaa campaign has empowered 1,711 women in total, reinforcing Coca-Cola Kwanza Ltd’s commitment to promoting women's economic empowerment.

Hon. Ummy Mwalimu expressed gratitude towards Coca-Cola Kwanza Ltd and Oryx Gas Tanzania for their unwavering support to Tanga city. She emphasized the importance of the initiative in enhancing food vendor operations, boosting individual income, creating job opportunities for women, and aligning with the government’s clean energy agenda.

Unguu Sulay, Managing Director of Coca-Cola Kwanza, reaffirmed the company's commitment to shaping a more equitable future for communities, stating, "Coca-Cola Kwanza is thrilled to contribute to women's empowerment initiatives through educational, employability, and entrepreneurial programs."

Mr. Sulay noted that the company has uplifted 1,395 women food vendors in the Tanga region in less than two months, bringing the total number of empowered women to 1,731. The MD added, "Our Economic Inclusion Program also encompasses a youth component. This year, we have empowered 1,039 youth, bringing the total number of individuals impacted by our programs to 2,770."

This initiative is part of Coca-Cola Kwanza Ltd’s ongoing efforts to empower women entrepreneurs and contribute to the economic development of communities. The Mwanamke Shujaa campaign is making a significant impact in the lives of women food vendors in Korogwe, and it is a testament to the collaborative efforts of Coca-Cola Kwanza Ltd, Oryx Gas Tanzania, the Institute of Social Work, Korogwe FM, and TK FM Radio.

Coca-Cola Kwanza Ltd remains committed to fostering economic empowerment for women in Tanzania, with one more initiative planned for this year.

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TANZANIA COMMERCIAL BANK PLC YAZINDUA TAWI JIPYA MPWAPWA DODOMA.

 

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank Bw. Jema Msuya (wa tatu kushoto) akikata keki wakati wa maadhimisho ya wiki ya hudima kwa mteja. Hafla hiyo iliyofanyika katika tawi jipya la benki hiyo lililozinduliwa hivi karibuni Mpwapwa mkoani Dodoma. Wengine pichani ni Mwenyekiti wa bodi ya wakurugenzi wa benki hiyo Edmund Mndolwa, Meneja wa Tawi hilo pamoja na wateja.

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank Bw. Jema Msuya akizungumza wakati wa hafla ya uzinduzi wa tawi jipya la benki hiyo lililozinduliwa hivi karibuni Mpwapwa mkoani Dodoma ambapo mgeni rasmi katika uzinduzi huo alikuwa Kaimu kiongozi wa mbio za mwenge kitaifa Abdallah Shaib.

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank Bw. Jema Msuya pamoja na maafisa wengine wa benki hiyo wakifurahia mara baada ya kuzindua tawi jipya la benki hiyo lililozinduliwa hivi karibuni Mpwapwa mkoani Dodoma ambapo mgeni rasmi katika uzinduzi huo alikuwa Kaimu kiongozi wa mbio za mwenge kitaifa Abdallah Shaib

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ZAIDI YA MAWAKALA 1300 WA TANZANIA COMMERCIAL BENKI PLC WAPATIWA MAFUNZO YA UTOAJI HUDUMA BORA

 

Kaimu Mkurugenzi wa Tanzania Commercial Bank Jema Msuya akizungumza na mawakala wa benki hiyo wa mkoa wa Dar es Salaam wakati wa uzinduzi rasmi  wa mafuzo kwaajili yakuwajengea uwezo wa ili kuhakikisha wanatoa huduma bora

Mawakala wa TCB wakifuatilia kwa umakini mafunzo hayo.

Tanzania Commercial Bank imetoa semina kwa mawakala wake zaidi ya 1300 wanaotoa huduma za kifedha maeneo mbalimbali ya jiji la Dar es Salaam, lengo likiwa ni kuboresha huduma na ufanisi kwa wateja wa TCB wanaojipatia huduma za kibenki kwa mawakala hao.

Akizungumza katika semina hiyo,Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank Bw, Jema Msuya alisema semina hizo ni mwendelezo wa mafunzo kwa mawakala waTCB nchi nzima ili kuboresha huduma, kukuza biashara zao na kuleta ufanisi kuboresha katika kumuhudumia mteja.

Alisema TCB Hadi sasa tumekuwa na mwakalazaidi zaidi ya 5600 ambao hutoa huduma nchi nzima huku ikiwa na matawi 82 na mashine za ATM zaidi ya 400 lengo likiwa kusogeza huduma kwa wateja wake.

Jema alisema huduma ya TCB Wakala iliyoanzishwa  ili kusaidia na kuondoa kero mbalimbali  kwa wateja wa TCB ikiwemo foleni katika matawi mbalimbali ya benki hiyo huku ikitoa ajira kwa mawakala zaidi ya elfu 5600 ambao nao wameajiri vijana mbalimbali ambao wanajipatia kipato.

Mafunzo haya yanaenda sambamba na kuwapongeza mawakala waliofanya vizuri kwa mwaka huu katika kazi zao, ili kuleta chachu kwa wengine kufanya vizuri zaidi.

kwa upande wake mmoja ya mawakala Raqeeb Hamidu ameishukuru TCB kwakuandaa semina hizi marakwamara kwasababu wanazidi kunufaika nakuongeza uwezo wakuwahudumia wateja kwa uadilifu mkubwa na wepesi.

Tanzania commercial bank imekuwa Benki ya kwanza kwakutujali sisi mawakala na wateja wake maana hizi semina zinakwenda kumsaidia wakala wa zamani lakini pia wakala wapya

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Tanzania Commercial Bank joins with Standard Chartered Bank in the provision of banking services.

 

 

Standard Chartered Bank Tanzania organized a breakfast event for its Business customers at the Hyatt Regency Hotel together with the Business Bank of Tanzania, the aim of which is to promote the service that enables SCB customers to use the TCB network to deposit and withdraw money at its 82 Branches as well as 5,600 TCB agents nationwide.

This partnership aims to provide a convenient, real-time and secure environment for customers of Standard Chartered Bank to carry out their banking services.

The event was attended by the Acting Executive Director of TCB, Mr. Jema Msuya together with senior representatives from the bank, Rayson Foya, together with the Deputy Director of Standard Chartered who is also the Head of the Transaction Division Efeh Amoah together with other officers from SCB.

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Bharti Enterprises Founder commends President Samia Suluhu Hassan for advancing digital adoption in Tanzania

President of the United Republic of Tanzania, Her Excellency Dr. Samia Suluhu Hassan (center), poses with Bharti Enterprises Founder and Chairman, Mr. Sunil Bharti Mittal (left), and Minister of Information, Communications, and Information Technology, Hon. Nape Nnauye, during a recent four-day state visit to India. Bharti operates Airtel Tanzania with a 49% stake owned by government of Tanzania.

President of the United Republic of Tanzania, Her Excellency Dr. Samia Suluhu Hassan (right), engaged in conversation with Bharti Enterprises Founder and Chairman, Mr. Sunil Bharti Mittal (third from the left), and his delegation. President Samia met with Bharti Enterprises during her recent four-day state visit to India recently. Bharti operates Airtel Tanzania with a 49% stake owned by government of Tanzania.

Dar es Salaam, October 12, 2023 — Bharti Enterprises Founder and Chairman, Mr. Sunil Bharti Mittal, commended Her Excellency, President Dr. Samia Suluhu Hassan, for the remarkable strides Tanzania has made in digital adoption.

Mr. Mittal, whose company operates Airtel Tanzania, in which the Government of Tanzania holds a 49% stake, expressed his sentiments during a meeting with President Samia during her four-day state visit to India. He reaffirmed Airtel's unwavering partnership with the Tanzanian government in its commitment to expediting digital adoption in the country.

Discussions in the meeting explored opportunities for enhanced collaboration in realising Tanzania’s digital ambitions, occasioned by the historic elevation of bilateral relations between the two countries.

In a notable aimed at enhancing accessibility and efficiency of communication services to achieve at least 85% internet penetration by 2025, the Government of Tanzania and Airtel Tanzania signed an agreement for a project designed to install 758 communication towers across the country.

Mr. Dinesh Balsingh, Managing Director of Airtel Tanzania, affirmed company’s commitment to working closely with the Government of Tanzania to bring the digital economy agenda to fruition, enabled by strengthened ICT infrastructure.

"Following the granting of a license by the Tanzania Communication Regulatory Authority to operate the 2Africa submarine cable in August 2022, Airtel Tanzania recently launched two significant projects, namely, the 2Africa submarine cable and Airtel's 5G network. These project, which were unveiled at a ceremony graced by Her Excellency, Mama Samia, will go a long way in contributing to enhanced digital connectivity in the country," said Mr. Balsingh.

He added, "Airtel services have been expanding across the nation, now covering up to over 80% of rural areas, we have successfully deployed our 4G network technology on Airtel's towers, extending coverage to 90%, with the introduction of 5G technology, we are dedicated to ensuring that Tanzanians have improved access to communication services and faster internet."

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TANZANIA COMMERCIAL BANK YAANDAA CHAKULA CHA JIONI KWA AJILI YA WATEJA WAKE MAADHIMISHO WIKI YA HUDUMA KWA MTEJA

 

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank ambaye ni Mkurugenzi wa Tehama Bw. Jema Msuya akizungumza wakati wa hafla ya maadhimisho ya wiki ya huduma kwa mteja ambapo benki hiyo pia iliandaa chakula cha jioni kwa ajili ya wateja wake. Hafla hiyo ilifanyika makao makuu ya Benki hiyo jijini Dar es Salaam.

Baadhi ya maofisa wa Tanzania Commercial Bank pamoja na wateja wa benki hiyo wakiwa katika hafla ya chakula cha jioni kilichoandaliwa na benki hiyo ikiwa ni maadhimisho ya wiki ya huduma kwa mteja.

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank ambaye ni Mkurugenzi wa Tehama Bw. Jema Msuya (katikati), akiwa katika picha ya pamoja na maafisa wa benki hiyo wakati wa chakula jioni kilichoandaliwa na benki hiyo kwa ajili ya wateja wake ikiwa ni maadhimisho ya wiki ya huduma kwa mteja. 

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USAID Afya Yangu Southern and USAID Kizazi Hodari Bring new hope for HIV and Tuberculosis Patients

USAID Afya Yangu Southern Project Chief of Party, Dr. Marina Njelekela (right), USAID Kizazi Hodari Southern Chief of Party, Ms. Doroth Matoyo (left), and Deloitte Tanzania Consulting Partner, Ms. Zahra Nensi, attending the 10th Tanzania Health Summit in Dar es Salaam at the weekend.

By Our Correspondent, Dar es Salaam.

The five-year projects of USAID Afya Yangu Southern ya Kusini and USAID Kizazi Hodari Southern, managed by Deloitte under the sponsorship of the United States President's Emergency Plan for AIDS Relief (PEPFAR), through the coordination of the United States Agency for International Development (USAID), have achieved significant success in assisting the Government of Tanzania in addressing the challenges of HIV and tuberculosis in the southern regions heavily burdened by the effects of these diseases.

Dr. Marina Njelekela, the Chief of Party of the USAID Afya Yangu Southern project, speaking at the 10th Tanzania Health Summit in Dar es Salaam over the weekend, stated that the $102 million project aims to support the delivery of quality HIV and Tuberculosis (TB) services, including prevention, care, TB treatment, and HIV antiretroviral therapy in six southern regions of Tanzania.

"The project supports approximately 1,409 health facilities in the regions of Iringa, Lindi, Morogoro, Mtwara, Njombe, and Ruvuma in providing services and testing for both communicable and non-communicable diseases, for the year 22/23, 1.1 million people were tested for HIV/AIDS, with 48,000 of them testing positive for the virus," Dr. Marina Njelekela explained.

On the other hand, the Chief of Party of the USAID Kizazi Hodari Southern, Ms. Doroth Matoyo, said that the five-year, $28.5 million project aims to assist orphaned and vulnerable children living in high-risk environments who, in one way or another, have been affected by HIV, It has reached more than 86,965 beneficiaries, including 56,527 women and 30,438 men, in 11 regions of mainland Tanzania and Zanzibar.

"The project has been highly successful in providing HIV services as well as services that improve nutrition, health, education, prevention, mental health, and life skills," said Ms. Doroth.

On his party Mr. Carlton Jones, the Director Advisory of Deloitte Tanzania, emphasized the importance of Tanzanians adhering to best health practices, as despite various efforts, the rate of infection remains unsatisfactory, he noted that the current perception of HIV as a common disease within the community leads to the disregard of health professionals' advice.

Earlier, the Deloitte Tanzania Director of Results Management, Dr. Moses Ringo, emphases the significance of using HIV antiretroviral drugs, highlighting that it is crucial in the fight against the disease. “When a person uses medication to suppress the virus to below 50 copies in their blood, the likelihood of transmitting it to others decreases,” said Dr. Ringo.

Both projects, each spanning five years, began with the USAID Afya Yangu Southern Project on November 9, 2021, and the USAID Kizazi Hodari Southern Project on March 24, 2022, serving the regions of Iringa, Njombe, Ruvuma, Lindi, Mtwara, Rukwa, Katavi, Songwe, Pwani, Morogoro, and Mjini Magharibi in Zanzibar.

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TANZANIA COMMERCIAL BANK YAADHIMISHA WIKI YA HUDUMA KWA WATEJA

 

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank ambaye ni Mkurugenzi wa Tehama Bw. Jema Msuya akizungumza wakati wa hafla ya maadhimisho ya wiki ya huduma kwa mteja. Hafla hiyo ilifanyika katika tawi la Mlimani City jijini Dar es Salaam hivi karibuni ambapo ilikuwa na kaulimbiu ya "TEAM SERVICE", Mkurugenzi amesisitiza dhamira ya benki yake kuendelea kutoahuduma bora kwa wateja wake.

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank ambaye ni Mkurugenzi wa Tehama Bw. Jema Msuya (katikati) akikata keki pamoja na wateja wa benki hiyo wakati wa maadhimisho ya wiki ya huduma kwa mteja katika tawi la Mlimani City jijini Da es Salaam. hivi karibuni ambapo ilikuwa na kaulimbiu ya "TEAM SERVICE", Mkurugenzi amesisitiza dhamira ya benki yake kuendelea kutoahuduma bora kwa wateja wake.

Kaimu Mkurugenzi  Mkuu wa Tanzania Commercial Bank ambaye ni Mkurugenzi wa Tehama Bw. Jema Msuya (katikati), akiwa katika picha ya pamoja na maafisa wa benki hiyo

Baadhi ya maofisa wa Tanzania Commercial Bank pamoja na wateja wa benki hiyo wakiwa katika picha ya pamoja ikiwa ni maadhimisho ya wiki ya huduma kwa mteja.

 

Tanzania Commercial Bank jana iliungana na mataifa mbalimbali duniani kote kuadhimisha Wiki ya Huduma kwa mteja kwa mwaka 2023 ilikuwa na kaulimbiu ya “TEAM SERVICE” hiyo huku benki hiyo ikijikita zaidi na dhamira yake ya kuendelea kutoa huduma bora na  zinazokidhi mahitaji ya wateja.

 

Akizungumza wakati wa hafla ya uzinduzi wa wiki wa huduma kwa wateja Kaimu Mkurugenzi  Mkuu wa benki hiyo ambaye ni mkurugenzi wa Tehama Bw. Jema Msuya alisema benki ya TCB inachukulia kwa ukubwa wa hali ya juu sana kutoa  huduma kwa wateja ndiyo maana kwa Tanzania commercial bank huduma ni moja ya mikakati na utamaduni wa benki hiyo.

 

Msuya alisema “kaulimbiu ya mwaka huu  inaendana hasa na utekelezaji wa majukumu yetu ya kutoa huduma kwa wateja wetu wa Tanzania Commercial Bank na kuboresha huduma ni hamasa ya biashara na TCB imeweka kipaumbele cha kutoa huduma bora kwa wateja”.

 

"Hii ndiyo sababu Tanzania Commercial Bank inaendelea kuwekeza mara kwa mara katika jamii na kuwapa wafanyakazi wetu ujuzi na rasilimali zinazohitajika ilikuhakikisha wanawapa wateja wetu huduma za hali ya juu," Msuya alisema.

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Absa Bank Tanzania pledges to transform banking through digital Innovation

Some Absa Bank Tanzania customers, Mr. Sameer Bashir (second from the left), and Prof. Samson Kiware, cut a cake during a function to mark the launch of the financial institution's customer service week celebrations in Dar es Salaam today. Looking on from the right is Absa Bank Tanzania Managing Director, Mr. Obedi Laiser, and Absa's Head of Retail Banking, Ms. Ndabu Lilian Swere.

Absa Bank Tanzania Managing Director, Mr. Obedi Laiser (third from the right), toasts together with some of the bank's customers and staff during a ceremony to launch Absa's customer week celebrations in Dar es Salaam today.

Absa Bank Tanzania Managing Director, Mr. Obedi Laiser (left), shakes hands with a bank customer, Mr. Simon Jengo, during a ceremony to launch Absa's customer week celebrations in Dar es Salaam today. Looking on is ABT Head of Business Banking, Mr. Melvin Saprapasen.

Absa Bank Tanzania Head of Retail Products and Strategy, Mr. Heristraton Genesis (right), greets one of the bank's customers, Judge Thomas Mihayo, during a ceremony to launch Absa's customer service week celebrations in Dar es Salaam yesterday. Looking on is Absa Bank Tanzania Managing Director, Mr. Obedi Laiser.

Absa Bank Tanzania Managing Director, Mr. Obedi Laiser (right), delivers a speech during a ceremony to launch Absa's customer week celebrations in Dar es Salaam yesterday.

Absa Bank Tanzania has reiterates its commitment to further invest in its digital banking services to ensure that banking services are easily accessible and cost-effective for a wider population

This commitment was made in Dar es Salaam today by the bank’s Managing Director, Mr. Obedi Laiser, during the launch of Customer Service Week and emphasized their dedication to providing internationally benchmarked services to customers, both at their branches across the country and through digital channels.

"We take pride in our customers; you are the foundation and reason for our existence, we have invited you here to sit together and listen to how we can better serve you, but more importantly, we want to take this opportunity to thank you for your business support and cooperation," Mr. Laiser told some of the customers who attended the event.

Ms. Ndabu Lilian Swere, the Head of Absa’s Retail Banking, mentioned that Absa has consistently provided high-quality services, aligning with customer feedback and introducing various products and services to the market this year.

Highlighting some of the services, Ms. Ndabu mentioned the revamped home loan offerings, where customers can now build or purchase houses from various housing institutions with which they have agreements. "Another positive development following our customers' requests is our unsecured loans, which now allow our customers to borrow up to TZS 150 million at very favorable terms, not to forget our recently launched Absa Agency service, which our customers are now enjoying two months of fee-free transactions offer," said Ms. Ndabu.

This year's Customer Service Week is themed 'Team Service,' calling on employees to come together to provide excellent customer service.

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AKIBA COMMERCIAL BANK PLC YAZINDUA RASMI WIKI YA HUDUMA KWA WATEJA.

Mkurugenzi Mtendaji wa Benki ya Akiba Bw: Silvest Arumasi, amezindua rasmi wiki ya huduma kwa wateja katika tawi la Kijitonyama. Katika uzinduzi huo, Mkurugenzi amewashukuru wateja kwa kuichagua na kuiamini Benki ya Akiba katika kuwahudumia. Aidha, ameendelea kuwaahidi na kuwahakikishia wateja huduma bora kutoka ACB.

Sherehe za huduma kwa wateja zina adhimishwa katika matawi yote ya ACB na hivyo Bw: Arumasi amewaalika wateja wote kutembelea matawi ya Akiba kwa ajili ya kusherekea wiki hii ya huduma kwa wateja pamoja na kupata taarifa mbali mbali za huduma mpya na maboresho mbali mbali. Mwisho kabisa

Mkurugenzi amewashukuru wateja wote walioshiriki katika zoezi la utafiti wa viwango vya uridhikaji katika utoa huduma yaani (Customer Satisfaction Survey) lililoratibiwa na kampuni huru ya kujitegemea kwa lengo la kuhakikisha uwazi na uhuru wa kutoa maoni kwa wateja.

ACB inao utamaduni wa kufanya utafiti huo kila mwaka na hivyo amewasihi wateja kushiriki tena kikamilifu kwa lengo la kupata maoni na mirejesho itakayosaidioa kuboresha huduma zitolewazo.

 

 

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